Which processes are good candidates for an agent?

High-volume, rule-rich work with clear inputs: request triage, data entry, document preparation, reconciliation. If your team explains it to a new hire in a week, an agent can learn it.

Fabrica

Digital workers for real operations.

AI agents that read, decide, and act inside your ERP, CRM, and ops tools: updating records, closing loops, reconciling data, escalating exceptions. Logged, reversible, and under your control.

Agentic ERP & CRM Operations agents Internal copilots

The Problem

Repetitive work is eating your payroll.

Most companies already paid for an ERP and a CRM. The work still happens in inboxes and spreadsheets: creating orders, chasing statuses, cleaning records, copying the same field between systems. The system of record is not the system of work.

We build agentic layers on top of the ERP and CRM you already run. Not a rip-and-replace. Agents that open tickets, write records, reconcile balances, and escalate when judgment is required — with permissions, audit trails, and human oversight designed in.

What We Build

Agentic ERP & CRM

Agents that sit on SAP, Salesforce, Dynamics, NetSuite, HubSpot, and the rest: order-to-cash, lead-to-cash, case handling, master-data hygiene. Your system of record stays; the repetitive work moves to software.

Order-to-cashLead-to-cashRecord hygiene

Operations agents

Multi-step workers across help desk, email, finance ops, and back office — coordinated with the ERP/CRM layer, not floating beside it.

Ticket routingReconciliationBack office

Guardrails & governance

Permissions, evaluation, monitoring, and cost control designed in from day one, so automation stays safe as it scales.

Audit trailEvaluationsCost control

Capabilities

Everything we cover.

Multi-agent orchestration

Coordinated agent teams on complex processes, with supervision and priorities.

Tooling integration

ERP, CRM, help desk, email: agents work inside the tools you already have.

Evaluation & testing

Evaluation suites on real cases before and after every release.

Human-in-the-loop

Approval and escalation flows designed with the people doing the work today.

Observability

Every action traced: who, what, when, why, and what it cost.

Cost optimization

Model routing, caching, and per-tenant budgets kept under control.

Production, or it isn't done.

Fixed scope approved before we start, milestone payments, code that stays yours, and an engagement that ends only when the system runs in production.

The Fabrica guarantee

Tools

The stack for this craft.

Anthropic

OpenAI

Gemini

Mistral

DeepSeek

Kimi

GLM

Hugging Face

LangChain

Ollama

Python

Redis

Frequently asked questions

Do we replace our ERP or CRM?

No. We build an agentic layer on top of what you already run. The ERP and CRM stay the system of record; agents become the system of work for the repetitive loops around them.

What happens when the agent is unsure?

It escalates. Every agent we ship has explicit confidence thresholds and hands the case to a person with full context. Nothing is silently guessed.

Can it run on our infrastructure?

Yes. Agents can run in your cloud or on-premise, with your models or commercial ones, depending on data and cost requirements.

How is this different from Cognity?

Cognity is our product platform when a private knowledge fabric plus agents is the right fit. Fabrica builds custom agentic ERP/CRM systems when your stack, processes, or constraints need a tailored build — sometimes on Cognity, sometimes beside it.

Which process should stop stealing your team's time?

Bring us one. We will tell you honestly whether an agent can do it, and what it takes to put it in production.

Let's Talk