Not a chatbot. A workforce that listens, understands, and acts — on phone calls, video meetings, and across your systems. Autonomously.
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Average hold time in enterprise call centers. Every second of silence is a customer lost, a deal abandoned.
Annual turnover rate for call center agents. Training is expensive, and quality drops with every shift.
Your customers don't work business hours. Staffing around the clock costs a fortune — and still can't cover every language.
Tasks most IVR systems can actually complete. They answer questions. They can't book, update, process, or escalate.
Voice flows in, real-world outcomes come out. Every call handled, every action executed — no human in the loop unless you want one.
Real-time speech-to-speech processing with natural voice synthesis. Sentara doesn't read scripts — it speaks naturally, adjusts tone, and handles interruptions like a human would.
Intent classification, context management, and decision-making grounded in your business data. Every response is informed by your knowledge base, policies, and customer history.
Beyond responses. Sentara executes real-world tasks during the call — updating CRMs, booking appointments, processing transactions, and escalating to humans when needed.
Every capability built for voice from the ground up. Not retrofitted. Not bolted on.
Real-time speech processing with natural voice synthesis, emotion detection, and adaptive tone. Sentara doesn't read scripts. It speaks, listens, and adjusts like a human.
Joins video calls, presents decks, shares screens, and fields questions from multiple participants simultaneously. No hesitation, no awkward pauses.
Books appointments, updates records, processes payments, and triggers workflows mid-call. The caller never knows. The systems are already updated.
Native-quality voice in 30+ languages with real-time translation and automatic language detection. No handoffs, no queues, no separate teams.
Reads and writes to your CRM, helpdesk, and business tools in real time. Pulls customer history mid-call, resolves the issue, and updates the record before the call ends.
Real-time visibility into every call, resolution, and agent action. Sentiment trends, performance scoring, and edge cases flagged for human review.
Start with one use case. Scale to every phone-based workflow in your organization.
Handle inbound calls instantly. Resolve issues, answer questions, and escalate complex cases — without hold times or queue abandonment.
Outbound calls at scale with personalized pitches. Qualify leads, schedule demos, and follow up — automatically.
Book, reschedule, and confirm appointments across calendars and time zones. Integrated with your scheduling systems.
Walk customers through troubleshooting steps, diagnose issues, and trigger ticket creation or dispatch — all on the call.
Compliant, empathetic collection calls with payment processing built in. Negotiate plans, take payments, and log outcomes.
IT support, HR queries, and facility requests handled by AI agents. Employees get instant answers and action — no ticket queue.
Sentara doesn't replace your systems. It plugs into them — telephony, CRMs, helpdesks, calendars, and messaging platforms.
Voice data is sensitive. We built Sentara for regulated industries — healthcare, finance, government — from day one.
TLS 1.3 end-to-end. Voice data encrypted in transit. No unencrypted audio ever touches the network.
Voice processed in memory. No audio stored unless explicitly configured per your data retention policy. AES-256 at rest.
Every action — CRM writes, bookings, payments — gated by role-based access controls. No agent can exceed its permissions.
Every call logged, transcribed, and searchable. Compliant retention and deletion. SOC 2 Type II, GDPR, HIPAA, PCI DSS.
AWS, Azure, or GCP inside your own VPC. Full isolation, full control.
Run entirely on your own hardware. No external dependencies. Air-gapped option available.
Sensitive data on-premise, cloud compute for scale. Fully managed interconnect.
Integration, customization, voice training, and ongoing operations. Our team deploys Sentara, tunes it to your workflows, and keeps it running.
Tell us your call volume, your languages, your use cases. We'll show you what your first AI agent sounds like — live.
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