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Sentara

AI agents that handle phone calls, video meetings, and execute real-world tasks autonomously. Not a chatbot. A workforce that listens, understands, and acts.

Sentara platform architecture — Voice AI, Video Intelligence, Task Automation, AI Swarm, and Enterprise Integrations

Call centers are broken. Your customers know it.

Endless hold times

Customers wait minutes — sometimes hours. Every second of silence is a customer lost, a deal abandoned, a reputation damaged.

Human fatigue at scale

Agents burn out on repetitive queries. Turnover is high, training is expensive, and quality drops with every shift.

9-to-5 in a 24/7 world

Your customers don't work business hours. But staffing around the clock costs a fortune — and still can't cover every language.

Responses without action

Traditional systems answer questions. They can't book appointments, update CRMs, process refunds, or escalate to the right team — automatically.

Listen. Understand. Act.

Voice flows in, real-world outcomes come out. Every call handled, every action executed — no human in the loop unless you want one.

Listen. Understand. Act. — Sentara voice pipeline
Listen

Listen

Real-time speech-to-speech processing with natural voice synthesis. Sentara doesn't read scripts — it speaks naturally, adjusts tone, and handles interruptions like a human would.

Real-time speech recognition Natural voice synthesis Emotion & tone detection Multi-language support (30+) Interruption handling
Understand

Understand

Intent classification, context management, and decision-making grounded in your business data. Every response is informed by your knowledge base, policies, and customer history.

Intent & entity extraction Context-aware dialogue Knowledge base grounding Policy compliance enforcement Confidence scoring
Act

Act

Beyond responses. Sentara executes real-world tasks during the call — updating CRMs, booking appointments, processing transactions, and escalating to humans when needed.

CRM updates & record creation Appointment scheduling Transaction processing Smart escalation routing Post-call workflow triggers

Six capabilities. One AI workforce.

Voice, video, task execution, multilingual support, CRM sync, and real-time analytics — each one built for calls, not retrofitted from chat.

Voice AI Engine

Natural, human-quality voice interactions with real-time speech processing, emotion detection, and adaptive tone matching.

  • Speech-to-speech in real time
  • Natural voice cloning
  • Sentiment analysis
  • Accent & dialect adaptation

Video Agent

AI agents that join video calls, present information, share screens, and interact visually — with or without a human avatar.

  • Video call participation
  • Screen sharing & demos
  • Visual content presentation
  • Multi-party meeting support

Task Execution

Agents that don't just talk — they do. Book appointments, update records, process payments, and trigger workflows mid-call.

  • CRM & database updates
  • Appointment booking
  • Payment processing
  • Workflow automation

Multi-Language

Serve every customer in their language. Real-time translation and native-quality voice in 30+ languages — no separate teams needed.

  • 30+ languages supported
  • Real-time translation
  • Cultural context awareness
  • Language auto-detection

CRM Integration

Deep, bidirectional integration with your existing systems. Sentara reads and writes to your CRM, helpdesk, and business tools in real time.

  • Salesforce, HubSpot, Zendesk
  • Bidirectional data sync
  • Custom API connectors
  • Real-time data enrichment

Call Analytics

Real-time visibility into every call, resolution, and agent action. See what's working, what's failing, and where to optimize.

  • Call volume & resolution metrics
  • Sentiment tracking
  • Agent performance scoring
  • Custom reporting

Connects to your existing stack

Sentara doesn't replace your systems. It plugs into them — telephony, CRMs, helpdesks, calendars, and messaging platforms.

Telephony & Voice

Twilio Genesys Five9 Avaya Cisco SIP/VoIP

CRM & Helpdesk

Salesforce HubSpot Zendesk ServiceNow Freshdesk Intercom

Scheduling & Calendar

Google Calendar Outlook Calendly Acuity Cal.com Bookings

APIs & Messaging

REST APIs Webhooks Slack Teams WhatsApp SMS

Replace any call center function. Or all of them.

Start with one use case. Scale to every phone-based workflow in your organization. Sentara handles them all.

Customer Support

Handle inbound calls instantly. Resolve issues, answer questions, and escalate complex cases — without hold times or queue abandonment.

Sales Outreach

Outbound calls at scale with personalized pitches. Qualify leads, schedule demos, and follow up — automatically.

Appointment Scheduling

Book, reschedule, and confirm appointments across calendars and time zones. Integrated with your scheduling systems.

Technical Support

Walk customers through troubleshooting steps, diagnose issues, and trigger ticket creation or dispatch — all on the call.

Collections

Compliant, empathetic collection calls with payment processing built in. Negotiate plans, take payments, and log outcomes.

Internal Helpdesk

IT support, HR queries, and facility requests handled by AI agents. Employees get instant answers and action — no ticket queue.

Your calls are sensitive. We treat them that way.

Carrier-grade security, enterprise compliance, and flexible deployment — private cloud, on-premise, or air-gapped.

End-to-end encryption

Every call encrypted in transit and at rest. Voice data never stored unless explicitly configured.

Enterprise compliance

SOC 2 Type II. GDPR. HIPAA. PCI DSS. Built for regulated industries from day one.

Full call audit trails

Every call, decision, and action — recorded, transcribed, and searchable for compliance and quality assurance.

Role-based access

Granular permissions for agents, supervisors, and admins. Control who sees what data and which actions are authorized.

Private Cloud

AWS, Azure, or GCP inside your own VPC. Full isolation, full control.

On-Premise

Run entirely on your own hardware. No external dependencies. Air-gapped option available.

Hybrid

Sensitive data on-premise, cloud compute for scale. Fully managed interconnect.

You bring the phone number. We bring the workforce.

Integration, customization, voice training, and ongoing operations. Our team deploys Sentara, tunes it to your workflows, and keeps it running.

See Sentara in action

Tell us about your call volume, your use cases, and what you need automated. We'll show you exactly how Sentara fits — with a live demo on real scenarios.

Live call demo

Talk to a Sentara agent yourself — experience the difference firsthand

Custom assessment

We'll map Sentara to your specific call flows, integrations, and goals

No commitment

Explore the platform. Ask hard questions. Decide on your timeline.