By Invitation
Not a chatbot. A workforce that listens, understands, and acts — on phone calls, video meetings, and across your systems. Autonomously.
Average hold time in enterprise call centers. Every second of silence is a customer lost, a deal abandoned.
Annual turnover rate for call center agents. Training is expensive, and quality drops with every shift.
Your customers don't work business hours. Staffing around the clock costs a fortune — and still can't cover every language.
Tasks most IVR systems can actually complete. They answer questions. They can't book, update, process, or escalate.
Voice flows in, real-world outcomes come out. Every call handled, every action executed — no human in the loop unless you want one.
Real-time speech-to-speech processing with natural voice synthesis. Sentara doesn't read scripts — it speaks naturally, adjusts tone, and handles interruptions like a human would.
Intent classification, context management, and decision-making grounded in your business data. Every response is informed by your knowledge base, policies, and customer history.
Beyond responses. Sentara executes real-world tasks during the call — updating CRMs, booking appointments, processing transactions, and escalating to humans when needed.
Every capability built for voice from the ground up. Not retrofitted. Not bolted on.
Real-time speech processing with natural voice synthesis, emotion detection, and adaptive tone. Sentara doesn't read scripts. It speaks, listens, and adjusts like a human.
Joins video calls, presents decks, shares screens, and fields questions from multiple participants simultaneously. No hesitation, no awkward pauses.
Books appointments, updates records, processes payments, and triggers workflows mid-call. The caller never knows. The systems are already updated.
Native-quality voice in 30+ languages with real-time translation and automatic language detection. No handoffs, no queues, no separate teams.
Reads and writes to your CRM, helpdesk, and business tools in real time. Pulls customer history mid-call, resolves the issue, and updates the record before the call ends.
Real-time visibility into every call, resolution, and agent action. Sentiment trends, performance scoring, and edge cases flagged for human review.
Start with one use case. Scale to every phone-based workflow in your organization.
Handle inbound calls instantly. Resolve issues, answer questions, and escalate complex cases — without hold times or queue abandonment.
Outbound calls at scale with personalized pitches. Qualify leads, schedule demos, and follow up — automatically.
Book, reschedule, and confirm appointments across calendars and time zones. Integrated with your scheduling systems.
Walk customers through troubleshooting steps, diagnose issues, and trigger ticket creation or dispatch — all on the call.
Compliant, empathetic collection calls with payment processing built in. Negotiate plans, take payments, and log outcomes.
IT support, HR queries, and facility requests handled by AI agents. Employees get instant answers and action — no ticket queue.
Sentara doesn't replace your systems. It plugs into them — telephony, CRMs, helpdesks, calendars, and messaging platforms.
Beyond software integrations, Sentara can be embedded directly into hardware — either in devices you already build or in custom hardware we design with you.
Sentara integrates with pre-existing devices and hardware products already in market — kiosks, IVR appliances, in-store assistants, automotive head units — turning them into voice-first interfaces without replacing the hardware.
Building a new device? GRAL co-designs and ships purpose-built hardware with Sentara embedded from day one — from prototype to production, voice stack included.
Voice data is sensitive. We built Sentara for regulated industries — healthcare, finance, government — from day one.
TLS 1.3 end-to-end. Voice data encrypted in transit. No unencrypted audio ever touches the network.
Voice processed in memory. No audio stored unless explicitly configured per your data retention policy. AES-256 at rest.
Every action — CRM writes, bookings, payments — gated by role-based access controls. No agent can exceed its permissions.
Every call logged, transcribed, and searchable. Compliant retention and deletion. SOC 2 Type II, GDPR, HIPAA, PCI DSS.
AWS, Azure, or GCP inside your own VPC. Full isolation, full control.
Run entirely on your own hardware. No external dependencies. Air-gapped option available.
Sensitive data on-premise, cloud compute for scale. Fully managed interconnect.
Integration, customization, voice training, and ongoing operations. Our team deploys Sentara, tunes it to your workflows, and keeps it running.
Sentara uses real-time speech-to-speech processing with natural voice synthesis, emotion detection, and adaptive tone. It handles interruptions, adjusts to conversational context, and supports dialect adaptation — designed to be indistinguishable from a skilled human agent.
Sentara supports 30+ languages with native-quality voice, real-time translation, cultural context awareness, and automatic language detection. There are no handoffs, separate queues, or language-specific teams required.
Sentara plugs into your existing telephony (Twilio, Genesys, Five9, Avaya, Cisco, SIP/VoIP), CRMs and helpdesks (Salesforce, HubSpot, Zendesk, ServiceNow), scheduling tools (Google Calendar, Outlook, Calendly), and messaging platforms (Slack, Teams, WhatsApp, SMS).
It's not a question of trust — it's a question of experience. Every Sentara agent operates within a strictly defined conversational perimeter, with built-in guardrails that prevent it from going off-script, making unauthorized promises, or providing inaccurate information. But guardrails alone are not enough. GRAL pioneered the first AI-powered call center service in Italy back in 2023: every edge case, misunderstanding, and escalation scenario has already been encountered, solved, and hardened into the platform — a depth of battle-tested reliability that a newer provider simply cannot offer.
Sentara doesn't just talk — it acts. During a live call, it can book and reschedule appointments, update CRM records, process payments, trigger internal workflows, send confirmation messages, and escalate to a human agent when needed. The caller never waits; the systems are updated before the call ends.
Sentara replaces or augments any phone-based workflow: inbound customer support, outbound sales calls, appointment scheduling, technical support and troubleshooting, compliant collections with built-in payment processing, and internal helpdesk for IT, HR, and facilities. You can start with one use case and scale across the entire organization.
Deployed exclusively within our active growth partnerships. We do not accept public inquiries for this platform.
